Tenancy disputes or issues often arise in times of stress, especially during the vacate process. When it comes to raising and resolving tenancy issues, all parties can benefit from maintaining a proactive, respectful and constructive approach to the process and each other.
Share information
Make sure everyone is on the same page from the start. Sometimes misunderstanding stems from not having enough information or the correct information, so share knowledge, documentation and evidence generously. Ask questions and don’t act on assumptions.
Keep an open mind
Talk to each other and consider all options. Be prepared to work together to find an agreeable solution. Be realistic and flexible in your approach.
Be clear and constructive
Be respectful in your communications. Listen to the other person. Acknowledge their efforts so far to resolve the issue and move forward. Focus on the problem and not the person.
Confirm agreements in writing
Putting agreements in writing ensures that there is a clear understanding of the responsibilities, actions and dates moving forward. Keep a record of all contact, including phone calls, emails, documents, photos, letters and text messages exchanged.
Seek support
If you are unable to reach agreement through self-resolution, the Residential Tenancies Authority has a free dispute resolution service. RTA conciliators can help disputing parties make informed decisions and reach a mutually acceptable outcome.
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