The Secrets to Retaining Happy Tenants

Happy, long-term tenants means less back and forth between what the tenant wants and your understanding of it, easier lease renewals, easy access for routine inspections and maintenance. Once you have secured a new tenancy, it’s important to keep your new tenants happy to retain them long-term.

Understand your tenant’s needs

Your rental property is also your tenant’s private space.  Do your best to minimise the amount of access required into their space. If the tenant maintains the property in good condition and you are aware of it, you can minimise access. In the case of emergency situations, be sure to provide the proper amount of notice and be respectful of the tenants’ time and space.

Be reliable

Aim to be  reliable, respectful, and responsive, just as you would expect from your tenant.  Being prompt in your responses is a great way to show their concerns are important to you. Make it a priority to respond to their calls, texts or emails within a reasonable time frame.

Stay on top of maintenance

Ensuring you respond promptly and acknowledge their repair requests shows your tenants you are hearing their request and are doing your best to rectify it. Communicating with your tenant and being transparent throughout the repair process is going to make it easy for them to trust you.

Offer incentives

Small incentives like carpet cleaning, updated blinds or curtains or updated appliances can be very attractive to long-term tenants and encourage them to feel appreciated.

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