Please be advised that all maintenance must be logged through our maintenance managing platform (Maintenance Manager).
Here’s a few of the benefits of using the FREE App and/or Web Portal
EMERGENCY REPAIRS – Emergency repairs include such situations as (ph. 07 3123 7373 to report immediately in office hours, refer to your Tenancy Agreement for trades contact numbers out of office hours or log via your FREE App):
Rent is payable direct into our Trust Account as stipulated on your General Tenancy Agreement. The reference number to be used is your mobile number listed on our records.
At Rental Results, we understand that sometimes there are unforeseen circumstances that result in delayed rental payments. Although the situation may never apply to you.
Tenants pay rent on time, it is important we advise you of the process involved. Although we will endeavour to accommodate any extraordinary situations resulting in late rental payments, there is a strict arrears management procedure that will be maintained, regardless of the reason. This is to ensure effective management of arrears and to protect the Lessor’s investment.
If you happen to fall into arrears or know that you will be unable to make a rental payment, please contact the office and discuss the situation with your Property Manager.
These actions form our arrears management procedure and occur at the time specified:
|2+ days in arrears||Reminder Phone Call, SMS message and email|
|8 days in arrears||Notice to Remedy issued with 7 days to remedy breach|
|17 days in arrears||Notice to Leave issued with 7 days’ notice to vacate|
Tenants who have not remedied their rent arrears by the expiry date on the Notice to Remedy Breach will be issued a Notice to Leave and the normal vacating procedure will apply.
If after vacating the premises there are monies owed in excess of the Bond, the Tenants named on the Tenancy Agreement may be listed with a Tenancy Database i.e. TICA – Tenancy Information Centre of Australia. Tenants will have the opportunity to pay all monies owed as well as being consulted before their details are listed.
PARKING OF CARS All cars, motorbikes, trailers, campervans, caravans, boats and trucks are to be parked in designated numbered parking areas ONLY. Do not park on front lawn areas, or on Body Corporate designated common areas (where applicable). It is the Tenants responsibility to repair any damage done when parking cars etc. in such areas.
STORAGE IN CAR SPACES is not permitted unless stored in a Body Corporate approved lockable storage unit.
POT PLANTS are recommended to be raised off carpet or outside tiled areas to avoid water damage or staining.
POOLS AND POOL FENCING PLEASE DO NOT ASSUME THAT YOU ARE ABLE TO INSTALL / ERECT A POOL OF ANY TYPE AT THE PROPERTY.
POOL SAFETY LAWS AND TENANT RESPONSIBILITY If the Property has an existing pool and / or spa, the Tenant is responsible for ensuring that the pool gate is not kept open and that there are no objects that would allow children to access the pool.
SMOKE ALARMS – To comply with Queensland Fire and Rescue Services Legislation the following are responsibilities of the Tenant during the tenancy:
SAFETY SWITCH FOR POWER CIRCUIT – The Tenant/s agree to test the Safety Switch if installed for the Power Circuit on the Power Board every 3 months. Instructions and information details:
Safety switches are an insurance against electric shock and are designed to prevent injury or death.
They monitor the flow of electricity through a circuit. They automatically shut off the electricity supply when current is detected leaking from faulty switches, wiring or electrical appliances. This stops the chance of current flowing to earth, through a person, electrocuting them.
Installing a safety switch is an inexpensive safety measure that protects everyone.
Nothing is failsafe. Safety switches should be regularly checked. Just like a smoke alarm or other safety device, if it is not working properly, it cannot protect.
It is also important to make sure electrical appliances, electrical wiring, extension leads and other electrical equipment are regularly checked and kept in good working order.
How do I know if a safety switch is installed?
Check by looking at the switchboard for a TEST/RESET button. That tells you if there is a safety switch installed. When you open the switchboard you should see something like this:
PROPERTIES WITH FLOORBOARDS it is recommended by our office to have floor protectors on the base of ALL furniture located/used on the floorboards. These can be purchased from most supermarkets and all hardware stores. Any damage caused to the boards in your Tenancy will be required to be rectified upon vacating the property.
CLEANING FLOORBOARDS is best with an anti-static mop for surface dirt and dust and a well rung out mop that is damp rather than wet for cleaning. Be careful not to use excessive amounts of water as this can cause water damage to the boards requiring replacement.
PLUMBING AND TOILETS it is recommended by our office report any visible leaks as soon as they become apparent – if a Tenant is found to be at fault for a blockage, the cost will be directed to the Tenant.
STONE BENCHTOPS it is recommended that a cream cleanser is used on all stone benchtops like Jif or Gumption. These products are available from all leading supermarkets and hardware stores.
HANGING PICTURES ON WALLS the request will need to be submitted to our office in writing with photographs of requested locations. This will be directed to the Lessor for their review and consideration.
CHANGE OF TENANTS any change of Tenants in place at the property will need to be discussed with our office and the Lessor for approval PRIOR to any Tenants moving in or out of the property. Applications can be found on our website or emailed upon request.
REQUESTS FOR PETS will need to be submitted to our office and the Lessor for approval in writing PRIOR to purchasing. Applications can be found on our website or emailed upon request.
INTERNET CONNECTIONS AND PHONE LINE CONNECTIONS fall under Tenant responsibility to arrange as the phoneline is not deemed an essential service; you may be required to pay for the connection. You are able to search what type of internet is available at a property prior to moving in by entering the address into a nominated provider search engine.