Lauren Robinson – Principal Licensee
Lauren is the Director of Rental Results and has nearly two decades of experience in the property management industry. Committed to learning and extending her knowledge Lauren has completed a Bachelor of Business Majoring in Marketing, a Certificate IV in Property Services (Real Estate) and is a licensed real estate agent. Rental Results was named Property Management Agency of the Year for 2019 by Your Investment Property Magazine and the PPM Group. Lauren also was awarded a Business Achiever Award at the 2019 Women in Business Awards. Lauren has authored the book ‘Rented!’. ‘Rented!’ takes the hard work and stress out of the property management process and shows new (and not so new) investors how to develop an investor mindset, secure the most suitable tenants, create property appeal, manage your legal responsibilities and rent out your property in the quickest possible timeframe.
Lauren holds a reputation for consistently achieving excellent results within the dynamic areas of residential rental properties and portfolio management. It is her professional approach and strong focus on customer service that sets her apart. She is especially focused on building strong relationships with owners and tenants alike, building trust through clear and detailed communication, prompt follow-ups and a highly organised approach to client management.
She enjoys the many challenges that she faces on a daily basis in her role and thrives on being able to help clients with all aspects of real estate. Lauren is setting the bar when it comes to customer service in the property management industry.
Andrea Cronin – Trust Account Administrator
Qualified and experienced property professional having over 25 years experience in the real estate industry, making trust account management her specialty. Andrea provides an unprecedented level of quality and professionalism. She feels privileged to be trusted with the responsibility of assisting clients to achieve their financial goals. Andrea’s extensive experience as well as being an investor herself enables her to service all clients to a higher level of understanding whilst being extremely attentive to detail. With an in-depth knowledge of all facets of property trust accounting, Andrea understands what it takes to get the best possible outcome, focused on providing premium service in every instance.
Daphne Harrip – Team Leader and Senior Property Manager
With over 10 years of experience in the Property Management Industry, Daphne prides herself on her customer centric attitude and knowledge and understanding of the legislation. Daphne is the Team Leader and Trainer in the office. Her thirst for knowledge has led Daphne to complete an REIQ Buyer’s Agent Course and several leadership and legislation courses.
Daphne thrives on the fast paced and challenging environment that property management provides on a daily basis. She is highly organised and professional in her approach to property management. She consistently delivers her clients with the highest possible results and always delivers outstanding customer service. Daphne was nominated as a Finalist for Property Manager of the Year for National Awards in 2021, 2019, 2018 and 2017.
Her passion for Property Management and delivering beyond her client’s expectations is what sets her apart in the industry.
Connie Morton – Leasing Manager
Approachable, professional and motivated, Connie is a lifetime local to Brisbane, she is passionate about the area and with over 12 year’s experience in Property Management. Her knowledge of the industry and market sets her apart as an exceptional communicator and Leasing Manager. Connie was awarded a National Award with the PPM Group for Leasing Consultant of the Year in 2018 and she was nominated as a Finalist with the PPM Group for Leasing Consultant of the Year in 2021.
Connie’s mature approach to providing honest and thorough feedback to our clients ensures that the Landlords are kept informed through the entire leasing process. Connie is highly organised and conscientious and as the Leasing Manager she understands the importance of property presentation, tenant selection, thorough application processing and clear communication with our clients and tenants alike.
In this ever changing, fast paced industry Connie’s determination to stay atop market trends along with her high standard of professionalism ensures that our clients benefit.
Thomas Andersen – Property Manager
Approachable and professional, Thomas is committed to achieving excellent results. With an extensive background in customer service and owning his own photography business as well as being a university graduate, Thomas thrives on continued learning and the fast paced environment of property management.
Thomas is passionate about the Property Management Industry and enjoys delivering an exceptional service. Thomas loves making the experience of owning an investment property hassle free and rewarding. He offers a friendly and straight forward approach to resolving any issues relating to the management of the property.
Thomas specialises in delivering his clients with the highest possible results and always delivers outstanding customer service.