As a Property Manager, you’re expected to communicate with clients, tenants, colleagues, and a variety of people. Here are some tips to communicate well with any person you work with. In the end, you’ll find not just better results, but a stronger working relationship.
There is a difference between listening and simply waiting for your turn to speak. Listen to and engage with what the other person is saying. A good way to indicate you are actively listening is to repeat back what they say to you. This also allows the both of you to clarify things and avoid misinterpretation.
Reply in a timely fashion
A prompt reply is not only polite, but leaves you time to work on other tasks. Emails and messaging platforms allow for auto-reply, which asks contacts to indicate how urgent their query is and you can prioritise your communication accordingly.
Adapt your communication
A tenant may not exactly know property management jargon as much as your colleagues. Adapting your communication style to suit the person you’re speaking to not only helps you get your message across, but makes them feel comfortable, valued and understood by you.
There are times when issues may arise that will lead to confrontation and both tenants and clients may rely on you to defuse the situation. Stay calm and make sure every point of view is heard. Work on a solution together that benefits all parties.
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