5 Keys to a Good Relationship with Your Tenant

As Landlord/Property Manager, you want to have happy tenants. It’s important to find a balance between responsible without micromanaging so that no one is overstepping their boundaries, but everybody feels comfortable and secure. These are the five things to prioritise to establish a good relationship between landlord and tenant.

Attend to maintenance issues promptly

Seeing to maintenance issues shows a tenant how much you care. Common issues that require prompt response include broken hot water systems, cooktops or air-conditioners and blocked drains and gutters. Keeping tenants informed of progress helps ease stress while a follow-up call after repairs are made will develop trust.

Conduct regular inspections

Inspections are a good time for landlords to get ahead of maintenance issues. Inspections also indicate that you take an active interest in the condition of your property.

Be positive

This includes being careful and considerate in communicating with your tenants. Listen and be responsive. If you are to reject any requests made by tenants, always provide sound reasons and in writing. When maintenance and repair works need to be made, try to work with your tenant’s schedule.

Consider the tenant’s needs

When making decisions, always keep your tenant in mind. If you’re planning to sell your property, determine what you plan to do with your tenant’s lease as well. When the time for a rent increase arrives, inform your tenant in a timely fashion.

Be realistic

Accidents happen even with the best tenants. However, a good landlord/property manager will have tailored landlord insurance in preparation of any unforeseen events.